Where Pilates, Wellness, & Design Unite

FAQ

Frequently Asked Questions

WHERE ARE YOU LOCATED?

  • Our Inman Park location is at 900 Dekalb Ave NE #600. Our parking lot is to the right of the building and our space is located at the end of the sidewalk at the last studio

  • Our Buckhead location is at 230 Pharr Rd NE in the Buckhead Village District. Parking is located in the Buckhead Village parking deck located on Pharr Road, entrance is near F45 Fitness. Once parked, you will exit from level B1 and walk towards Pharr Road. Walk down the sidewalk passing Savant Salon and The Daily will be on your left. We validate all parking lot parking. For more details, reference Buckhead Village’s interactive map.

WHAT SHOULD I WEAR TO CLASS?

  • We recommend wearing comfortable clothing you can easily move in

  • Grippy socks should be worn for all classes

WHAT SHOULD I BRING TO CLASS?

  • Bring water and grippy socks. Grippy socks are available for purchase in studio while supplies lasts. A touchless, filtered water filler station is provided at each studio.

HOW EARLY SHOULD I ARRIVE?

  • 5-10 minutes before class starts, the studio is cleaned between each class so we are not able to accommodate any earlier.

WHAT IF I ARRIVE LATE?

  • Don't stress, we have a 5 minute grace period so you can come in quietly and join us! Clients more than 5 minutes late will not be allowed into class for safety reasons, we kindly ask for your cooperation in this.

WHAT IF I NEED TO CANCEL MY CLASS?

  • It happens! Please be sure to do so online at least 16 hours before class time or your credit card will be charged. Students with class packs will have a class deducted from their package. For those with monthly unlimited packages, the drop-in rate for your class will be charged if you no-show, $15 if you late cancel.

WHAT HAPPENS IF THE CLASS I WANT TO TAKE IS FULL?

  • We recommend putting yourself on the waitlist in case there is a cancellation, if a spot opens you will be added to the list and receive a confirmation email/text. Please make sure you have selected text or email to be notified. If it is after the 16-hour mark we recommend checking MindBody to see if a spot has opened so you may manually add yourself.

THIS IS MY FIRST PILATES CLASS, SHOULD I DO PRIVATE SESSIONS FIRST?

  • We offer a beginner reformer class so private sessions are not required. If you have any injuries or restrictions it is highly recommended you schedule a one-on-one first for safety reasons.

  • We love having newbies to Pilates, make sure to let your instructor know so they may give you modifications as needed. Newbies MUST start with Foundations before advancing to Sculpt and other classes.

CAn i use my package at both locations?

  • Packages do not carry over between locations. Please purchase separate packages for Inman Park and Buckhead.

THE DAILY POLICIES

- NO REFUNDS, PAUSING OF MEMBERSHIPS, OR EXTENSIONS ON PACKAGES -

CANCELLATIONS

Can't make class? No worries! If you need to cancel please be sure to do so online at least 16 hours before class time or your credit card will be charged. Students with class packs will have a class deducted from their package. For those with unlimited packages, the drop-in rate for your class will be charged if you no-show, $15 if you late cancel. All classes should be cancelled online, we are not responsible for cancelling your class. To cancel, log into your MindBody account and go to My Info, click My Schedule and click Cancel next to the class time. 


RUNNING LATE

The Daily opens 5 minutes before class starts. If you're running late and have not notified the studio by email or phone your spot may be given to a standby guest once the class start time has begun. If you do arrive late please keep your belongings and choose a reformer in the lobby to abide social distancing. Please note, students more than 5 minutes late will not be allowed into class. All services are non refundable.


WAITLIST

If the class you want to attend is full you may place yourself on the waitlist. To join the waitlist you must have a class credit in your account. If your settings are turned on you will be notified by email/text if a spot opens up so it is your responsibility to continually check once you have committed to the waitlist. To receive these reminders your MindBody profile must be set to accept notifications and reminders, it is your responsibility to make sure these are checked. You can remove yourself from the waitlist up to 16 hours before the class starts. Please do so if you no longer plan on joining the class so another client has the opportunity. If you are pulled off the waitlist before the 16 hour cancellation window- your account will be credited as if you attended. Past the 16-hour mark you may check your status online and manually add yourself if a spot becomes available. 


PRENATAL/ POSTPARTUM

We kindly ask you receive permission from your medical representative before participating in any of our classes. Please inform your instructor before class so they are aware when to modify where necessary. Lastly, everyone is different, listen to your body and only do what feels right!

Summary of New Studio Procedures due to COVID-19

Personal Protective Equipment (PPE): Masks are currently optional inside the studio. Hand sanitizer is located when entering the studio, please sanitize before heading to your reformer. Grippy socks are required for all classes and are available for purchase while supplies lasts. We ask that you please have a credit card on file in your Mindbody account so we can remain touchless. 

Social Distancing: Please respect others space at all times while inside. Clients will be let in one by one and only once the entire previous class has exited. 

Class timing: To allow for more time for sanitizing in between classes, doors will be locked until 5-10 minutes before class start time. Please remain in your cars if you arrive early. Clients more than 5 minutes late will not be allowed into class, we kindly ask for your cooperation in this.

Sanitation: Our sanitizers are on the EPA's list of disinfectants for use against SARS-COV-2, the cause of COVID-19. It is an EPA-registered disinfectant that kills 99.9% of germs.

Cleanup procedures: All cloth loops have been replaced with vinyl for a more sanitized cleaning. Personal loops are available for purchase here (while supplies last) and may be picked up in studio before class. After class please clean loops and hang them back on silver pegs to dry. Please make sure to clean all of your equipment thoroughly. Our team will be doing another round of sanitation to the studio but we ask you that you help us out with your space to speed up this process.

Personal Belongings: Please keep all personal belongings to a minimum. Anything left behind may be removed and discarded daily for safety.

Extra Steps: We have added high quality air purifiers throughout the studio with Medical Grade HEPA and Carbon filters specifically targeting bacteria and tested to remove 99.99% of airborne allergens & particulates.

We so appreciate your cooperation, patience, and understanding!